We want your shopping experience at The Vintage Pearl Boutique to be positively the best! We hope you enjoy each item you purchase but if not, we are here to make your return process as smooth and easy as possible. Please see our simple returns policy below. If you have any questions, please email us at Brianne@tvpboutique.com.
Return Information
- We accept returns for refund postmarked within 7 days from the date you placed your order. We accept returns for store credit for non-final sale items up to 10 days from the date you place your order.
- Damages must be reported within 3 days of receiving merchandise or cannot be returned
- Refunds are issued back to the original method of payment or with an online credit.
- Returns must be received unwashed, unworn and in new condition. If the item arrives with tags on it the item must be returned with original tags still attached.
- Home decor items must be returned unopened in their original packaging. If the seal is open or tag/packaging is removed from home decor items they are not returnable. Damages must be reported within 2 days of receiving merchandise or cannot be returned.
- Shoes must be returned in their original box and placed inside an additional protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case the shoes will be shipped back to you and you are subject to the return shipping costs.
- Jewelry, sunglasses and hats are returnable in new condition but not exchangeable. Jewelry, sunglass and hats are not returnable if they are in the sale section.
- Cosmetics, intimates, bras, camisoles, slips, tights, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged.
- Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
- Original shipping is not refundable.
- Refunds are processed within 10-15 business days of receiving your return. We will send you an email confirmation when your return has been received and the refund has been issued.
More on Shipping!
The Vintage Pearl Boutique item will need to be shipped on or before the 5th day after receiving your package. After the 5th day, you may use our UPS Return Label at a cost of $7.50, which will be deducted from your merchandise refund. You may also ship back your return with an insured and traceable shipping carrier of your choice. We recommend obtaining a receipt for all shipments and keeping it for your records.
International returns are responsible for return shipping. We recommend shipping with insurance and keeping your shipping receipts until your return is processed. If Red Dress Boutique return labels are used outside of the United States they will incur additional charges that will be the responsibility of the sender.
How Do I Make A Return?
- Request a return form
- Fill out the return form
- Make sure that all information is filled out so that the proper steps can be made to promptly get this taken care of in a timely manner for you.
For returns sent after the 5th day we will deduct $7.50 from your refund if you.
The Vintage Pearl Boutique Return Labels may not be used on International Orders.
You can also return items via an insured carrier of your choice.
We recommend shipping with insurance and keeping your shipping receipts until your return is processed. The Vintage Pearl Boutique is not responsible for damaged, missing or packages lost in transit.
Refused or Undeliverable Packages
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.
- Overnight and 2nd Day Air: $19.50 return cost.
- 3 Day Shipping and Ground Shipping: $7.50 return cost.
- If you choose not to have your order re-delivered we can refund you the cost of the items but the original shipping cost and the undeliverable charge from the carrier will be deducted from the refund as well as a 20% restocking fee.
Can I send back items from different orders?
To save on shipping, time, and packaging materials, you can return items from multiple orders as long as you include the corresponding order numbers for each item inside the package. We recommend printing out the return form for each order online and including each form inside the return package.
Please note: When combining multiple orders as one return, the cost of the return label will be determined by the item with the oldest ship date.
Order Status
What is the status of my order?
You can review the status of your order by clicking on the My Account link at the top of the page, where you can Sign In to your account to view your order status and history.
How do I change or cancel my order?
If you need to make any changes to your order, please email us at Brianne@tvpboutique.com immediately after making your purchase. We are open Monday-Friday from 9:00 AM-5:00 pm EST. Once your order has been processed, we will be unable to modify the contents of your order. We apologize for any inconvenience and will do our best to assist you.
How do I know if my order was placed?
Once you have completed your order, a confirmation email will be sent to the email address associated with your account.
